Frequently Asked Questions about PrimaryClinic Medical


Yes it ticks all the boxes. It also has a search functions to help practices count the number of documents uploaded to My Health Record within a period.
Yes, reminders can be done in bulk within seconds.
Yes it integrates with ReferralNet, Argus and HealthLink, but works best with ReferralNet.

Online provider look-up/real- time address book validation is only available in PrimaryClinic Medical’s integration with ReferralNet.

Once a month, at the beginning of each month. We notify all customers via email and also update our website when a new MIMS issue is released.
Yes it is possible to import patient medical records in XML format from Medical Director and Best Practice software.
Yes it is possible to import letter templates prepared in Medical Director’s RTF format.

Frequently Asked Questions about PrimaryClinic Practice


Yes Primary Clinic is integrated with 1stAvailable and Health Engine for online booking. Please contact those online booking providers directly for registration and installation, but feel free to contact us on the support line if you need any clarifications.
Yes. Appointment reminders can be sent in bulk within seconds, and replies can be displayed on your appointment book. Contact support to have it activated.
Contact Tyro to register and us know once registration is completed, we will help you enable Tyro functions in PrimaryClinic Practice. Our software supports Medicare Easyclaim, integrated EFTPOS payment and Allied Health claim via Tyro.

Bulk bill claims can be done via Tyro or separately via Medicare Online as both Medicare Online and Tyro are enabled at the same time.

We also offer clinical software with PrimaryClinic Medical (Medinet). We also integrate patient details with Medical Director, Best Practice, Genie & Zedmed.
PrimaryClinic Practice does not integrate with HICAPS, we do however integrate with Tyro.
Absolutely, additional charges apply for on-site training. Please contact friendly team on 1300 723 938 for more information.
Yes, once the practice’s email settings(mail server, port number, user name and password) are entered correctly under Setup/Global settings/Email you will be able to email invoices to patients.
Absolutely. The process to submit a claim online for Allied Health is exactly the same as GP and Specialist’s. Note that referral details must be provided for Medicare-eligible Allied Health services. Contact us on the support line if you need help.
Absolutely, the process to submit a claim online to Medicare is the exact same for General Practitioners, Specialists & Allied Health. Note that referral details must be provided for Medicare-eligible Specialist & Allied Health Services. Contact us via support if you need help.
Live support is available from 8.30am to 5pm Monday to Friday (AEST) excl public holidays. Support outside of these hours is classified as “after hours” support. Charges will apply for any afterhours Support. Please contact our friendly team on 1300 723 938 for more information.