PrimaryClinic Software Support

Support Hours
Monday to Friday,
from 8:30am to 5:00pm EST

Support Level Agreement

Tutorials and Videos

View our self help tutorials and videos.

Request support

The best way to contact our team is to submit a ticket using the form below.


Check our FAQ page to see if we have already answered your question.

Access help guides

View our self help guides online.

Lodge a support request

Someone in our team will respond as soon as possible.

Remote access

To allow remote access to your system, please download Team Viewer view the link below.

Windows Users

MAC Users


Streamlined workflows

Coordinate your organisational tasks and processes for optimum efficiency


Better patient outcomes

Allocate your team's time spent on administrative tasks to focus on patient care


My Health Record

View, download and upload to your patient's My Health Record