Support

Please check the FAQs page and the Tutorial videos before lodging a support ticket.

Support Hours

Monday to Friday,
from 8:30am to 5:00pm EST

Submit a Support Request

Please login to the Customer Support Centre (CSC)

To log a support ticket, access online manuals or download patches and updates.
Existing clients:
Visit the Customer Support Centre
New clients:
Request a login

Remote Support

Start Remote Support

How To Upgrade From Practice 2000 to PrimaryClinic Practice

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View the Support Level Agreement

To allow remote support access to your system, please download Team Viewer.

FOR WINDOWS USERS

Download remote support for Windows Users

Download Quick Join meeting for Windows

FOR MAC USERS

Download remote support for Mac Users

Download Quick Join meeting for Mac