Your patients expect 2-way SMS
A recent study from the Commonwealth Bank of Australia shows that 91% of patients expect to receive SMS or Email appointment reminders. In addition to increasing patient satisfaction, SMS helps you reduce missed appointments and lost revenue.
You can buy SMS packs directly from our online shop. First time users will receive free online setup and training to help them get the most out of PrimaryClinic’s SMS function.
We would like to hear from you about online appointment booking
Help us to continually improve our product by letting us know what is most important for you when linking online appointment booking with PrimaryClinic Practice.
Do you want to charge for appointments when they are booked online? Allow patients to book outside of business hours? We want to know!
Please fill in the short survey below and tell us what you think.
Health fund fees update for July
The latest health fund fees update for August 2018 is now available on our website.
Fees update for BUPA, HBF, HCF, Medibank and St Lukes are now available on our website. You can follow instructions to update this yourself if your practice requires these fees.
Medicare Online Claiming Outage
On the 1st and 2nd of August 2018, the Australian Government Department of Human Services (The Department) advised that Medicare Online, PBS, Easyclaim and ECLIPSE services were experiencing a degradation of services, resulting in slow response times.
The Department has stated that you should not resubmit during slow response times. You may need to resubmit at a later time when services are fully restored. The degradation to Medicare Online and ECLIPSE on August 2nd has stabilised and programs are now operating normally.
This issue is beyond PrimaryClinic’s scope of support as we have no control over The Department’s system. If the issue happens again, you should follow The Department’s same advice to wait and resubmit when services are fully restored.
Victoria, are you ready for SafeScript’s implementation?
SafeScript is a clinical tool that will provide access to a patient’s prescription history for high-risk medicines and enable safer clinical decisions.
The implementation of SafeScript is scheduled to start later this year. All Schedule 8 and some Schedule 4 medicines will be monitored. From April 2020, it will be mandatory for prescribers to check SafeScript when writing a prescription for certain high-risk medicines. For more information, please refer to the Victorian Health Government website.
To get your clinic ready for SafeScript, please contact MediSecure to install e-prescribing, a free service which only takes a few minutes to complete, call 1800 47 27 47.
PrimaryClinic is already integrated with MediSecure. This ensures that the PIP Digital Health’s eTP (Electronic Transfer of Prescriptions) requirement is met.
If you haven’t already heard, clients using PrimaryClinic Practice can submit TAC claims online for free until 30th September 2018. Click the button below to download the user guide and set it up today.
You can reach support by lodging a ticket on our website.
We endeavour to respond to all support queries as soon as we can and ask that you provide complete information on your support ticket so the team can effectively respond.
To visit our support page, please click the button below: